Repeat with minor variations and notice rubbing. Repeat above without releasing brake lever.ġ0.99. Tighten bolts holding BB5 brake mechanism thing.Ĥ. Loosen bolts holding BB5 brake mechanism thing.Ģ. What I've tried (as per various internet instructions):ġ. Tell me what to do in slow and simple terms. Unless I can fix it within the next hour I'll be stuck at home tomorrow. I've tweaked and tightened, tweaked and loosened, turned barrel things, pulled cables, loosened cables, etc etc and I'm a bit pissed off. I've spent two hours twiddling and tweaking and now I can't stop the rear brake from rubbing. And, noticing the brake lever is a bit close to the handlebar, I thought, "oh, I'll tweak that". My only chance to get out for a long ride and I've been really looking forward to it.
Grrr.Īnyway, I've got a ride planned tomorrow. Once we have established that the goods are faulty we will send you a replacement or repaired product free of charge and will refund the return postage.Grrr. After first contacting us to obtain a returns code, please return the goods using a budget delivery service – Royal Mail, or Royal Mail signed-for on expensive items. We will refund or replace any faulty goods, but only after we have had chance to examine them to verify that they are faulty. If you have received discounted goods as part of a sales package we will only be able to offer a refund if ALL the goods are received in a re-saleable condition, we will be happy to replace a component of an order should that prove to be faulty.Īll our products are from official suppliers and are covered by their respective manufacturers UK warranty.
We do NOT offer a fault-free refund option on bikes. We advise customers to take as much time as they need to make sure that they buy the correct bike and we have many bikes available for test ride to help in reaching the right decision. If you decide that you are not happy with your new bike after you have picked it up or taken delivery then please contact us and we will do our best to resolve the issue. PLEASE NOTE that this does not apply to bikes and helmets. If you are unhappy with your item then we will be happy to offer an exchange or refund within 30 days of the purchase date. ALL unwanted goods must be returned with a copy of the original receipt, original packaging and in a resalable condition. If you have received a product from us that is either faulty or unwanted please first contact us before returning the item.
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